Last updated: July 6, 2026
This Privacy Policy explains how Indigo House, a boutique heritage hotel located on Sisavangvong Road, Luang Prabang, Lao PDR ("Indigo House," "we," "us," or "our"), collects, uses, and protects information when you visit indigohouse.la (the "Website") or make a booking with us. Please also see our Terms and Conditions, which govern your use of this Website alongside this Policy.
We collect information you provide directly to us when you make a booking enquiry, use our direct booking engine, or contact us — this may include your name, email address, phone number, postal address, arrival and departure dates, room preferences, and any special requests you share with us. If you book through a third-party platform (such as an OTA), that platform collects and shares certain booking details with us in order to fulfil your reservation.
We do not collect payment card details directly on this Website — payment is handled by our booking platform or its payment processor, subject to their own security standards and privacy practices.
We use the information we collect to:
We do not use guest information for automated marketing profiling, and we do not sell guest information to any third party.
We share booking-related information only where necessary to deliver your stay: with our direct booking platform at live.ipms247.com, with payment processors when payment is taken online, and — if you booked through one — with the relevant online travel agency (OTA) such as Booking.com, Agoda, or Trip.com. We may also disclose information where required by law or to protect the safety of guests or staff.
This Website does not use third-party analytics, advertising, or tracking cookies. The only client-side data we store is a single, first-party localStorage entry that remembers your selected display language between visits, so the site can show your preferred language automatically the next time you return. This value stays on your device, is never transmitted to us or any third party, and can be cleared at any time by clearing your browser's site data.
We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, loss, or misuse. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain booking and guest information only for as long as necessary to fulfil the purposes described in this Policy — including completing your stay, handling any follow-up enquiries, and meeting our legal, tax, and accounting record-keeping obligations — after which it is securely deleted or anonymized.
You may ask us to confirm what personal information we hold about you, request a correction of inaccurate details, or request that we delete information we no longer need to retain for legal or accounting purposes. To make a request, please contact us using the details below — we will respond as promptly as we reasonably can.
This Website is intended for adults arranging travel and accommodation. We do not knowingly collect personal information directly from children. Bookings for family stays, including children as guests, are made and managed by the responsible adult on the reservation.
This Website links to third-party sites and services we do not control, including our travel journal at blog.indigohouse.la, our booking engine, and our social media channels (Facebook, Instagram, YouTube). Those third parties have their own privacy policies, and we encourage you to review them — we are not responsible for how they handle your information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage guests to review this page periodically.
This Privacy Policy is governed by and construed in accordance with the laws of the Lao People's Democratic Republic.
If you have any questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us: